What are the responsibilities and job description for the Customer Experience Associate position at Pennsylvania Bar Association - Pennsylvania Bar...?
Job Description:
The Customer Experience Associate works as part of a lively team to ensure PBI customers have a friendly, professional experience when purchasing and using our products online. This role interacts with PBI customers and provides cheerful help and answers questions, primarily by phone, regarding course inquiries, registrations and orders, online account and catalog support.
Major Duties and Responsibilities:
- Work as part of a collaborative team to support customers as the friendly, helpful face of the organization, with a majority of time spent on phone support.
- Provide courteous support to PBI customers seeking help with event registration, product purchases, website and online account access, and general inquiries.
- Ensure that PBI Customer Experience processes and procedures are followed in all customer interactions.
- Use Hubspot to manage customer emails and chat and related service tickets.
- Handle drafting and distribution of Customer Experience-related mass communications.
Qualifications:
Experience:
- 4 years of customer support experience, preferably in e-commerce-centric environment
- Experience with Hubspot platform is a plus
Skills and Abilities:
- Collaborative, proactive, positive team player
- Professional, patient, and friendly attitude and communication skills
- Excellent organizational and project management skills
- Ability to manage multiple priorities with consistent follow-through
- Willingness to identify needs and create new processes to constantly improve how we work together and care for our customers
- Comfort working both independently and as part of a team
Job Type: Full-time
Pay: $46,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Mechanicsburg, PA 17055: Relocate before starting work (Required)
Work Location: Hybrid remote in Mechanicsburg, PA 17055
Salary : $46,000 - $52,000