Radiology Front Desk Coordinator

Our caring and educated staff remains dedicated to providing insightful, compassionate care to all of our patients. We understand that every person is unique and we strive to ensure that our patients achieve not only the best possible outcome for their cancer treatment, but also the highest quality care and service during and after treatment. With Medical Oncology, Radiation Oncology, Diagnostic Imaging, as well as an onsite laboratory and pharmacy, we truly offer complete cancer care, under one roof.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Overall responsibilities include but are not limited to:

Scheduling 50%

• Meet patient needs through a variety of methods including but not limited to
  a. Answer incoming phone calls and make outbound phone calls
  b. Gathering information to route appropriately.
• Schedule appointments and maintain and update appointment calendars.
• Using multiple computer systems to enter data and process information.
• Maintains or initiates faxes.
• Maintain desk and/or clinic supplies.
• Sort and distribute mail.
• Contribute to the smooth operation of practice.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Coordinate Lab and Prep instructions for scheduled appointments.
• Cancel and reschedule appointments.
• Manage electronic worklists.
• Collect patient photographs, document signatures and insurance card scans.
• Update and verify primary care and referring providers.
• Evaluate referrals and link to appropriate upcoming appointments.
• Verify and update patient demographics.

Patient Care 20%

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and direct complaints to Management from customers or the public.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Medical Records 20%

• File and maintain records.
• Transmit information or documents to costumers, using computer, mail, or facsimile machine.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Forward Attorney Medical Records Requests to Executive Assistant/Compliance.

Billing 10%

• Serve as resource person and provide information to patient scheduling staff and patients regarding insurance.
• Verify visit account and insurance information and transfer to billing if updates are needed.
• Collect copays, pre-payments, and outstanding balances.
• Manage visit prior authorization and referral requirements:

• High School education
• 1-2 years relevant experience in public contact
• Minimum one-year Medical Reception experience (desired)

Essential qualities necessary include, but are not limited to:

• Patient and pleasant personality; works well with a variety of people.
• Detail oriented.
• Team player.
• Ability to work independently, with little supervision.
• Interfaces well with staff and physicians.
• Professional demeanor.
• Pleasant and friendly tone of voice.

Work under minimal supervision and cooperate with other team members.