What are the responsibilities and job description for the Front Desk Trainer position at Pennsylvania Dermatology?
Job Description
Job Description
Description :
The Front Desk Trainer plays a key role in ensuring front desk staff are well-equipped with the knowledge and skills to provide excellent service and uphold company standards. This role leverages adult learning principles to create engaging and effective training experiences that cater to various learning styles while embodying Dermatology Partners' core values.
Grow Together
Foster a collaborative learning environment where team members support each other’s professional development.
Outcome Over Ego
Prioritize patient care and operational excellence over individual recognition.
Commitment to Serve
Dedicate efforts to enhancing front desk operations to improve the overall patient experience.
Seize Opportunity from Struggle
Approach training challenges as opportunities to innovate and refine processes.
Do the Right Thing
Ensure ethical, compliant, and patient-centered training at all times.
Expectations :
- Deliver engaging new hire orientation & training curriculum in a classroom-style & setting, integrating interactive and experiential learning techniques.
- Collaborate with the Front Desk Training Manager, Regional Manager & Training Director to assess training needs and develop targeted learning plans.
- Support adult learners by incorporating diverse training methodologies, including hands-on practice, scenario-based learning, and mentoring.
- Conduct real-time coaching and provide constructive feedback to staff based on observed performance and workflow assessments.
- Promote a culture of continuous education and coaching to reinforce best practices and compliance standards.
- Implement and support front desk workflow changes and organizational initiatives, ensuring smooth transitions and staff adaptation.
- Utilize adult learning principles to develop individualized and group learning plans for offices requiring additional support.
- Continuously assess training effectiveness through feedback, observation, and performance metrics.
- Assist with pre-registration audits and other compliance-related tasks to ensure adherence to company standards.
- Support staff during peak business hours, modeling best practices and reinforcing training concepts.
- Other duties as assigned to support training and development initiatives.
- Monitor and oversee actions related to :
- Correct data entry relating to patient demographics
- Correct data entry relating to insurance coverage
- E-check in completion & digital form usage
- Proper check-in workflow & efficiency
- Other duties as deemed necessary
This role is ideal for an experienced customer professional passionate about training and mentorship, committed to fostering a culture of continuous learning and excellence while embodying the Dermatology Partner Core values.
Requirements :
Skills, Qualifications & Requirements :
