What are the responsibilities and job description for the Patient Access Associate - Emergency Department - Per Diem position at Pennsylvania Medicine?

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job : Patient Access Associate

Hours : 10am-8pm Monday-Friday, flexible availability on weekends - Per Diem - this position is looking for someone who is available weekdays and weekends

Location : PMPH

Department : Emergency Department

Summary :

The Patient Access Associate is responsible for registering patients into the computer system
The Patient Access Associate will collect, verify and enter patient's required demographic and insurance information to ensure accurate and timely reimbursement . They will collect and process any co-pays or time of service payments
The Patient Access Associate will provide excellent customer service which sets the tone to ensure positive patients outcomes and care

Day-to-Day Responsibilities :

Greeting patients with a positive and professional attitude and initiating the registration process

Properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system

Performs follow up on assigned third party accounts for all in-house admissions and select outpatients (e.g. PAT, Radiation and Oncology)

Follow ups include completing tasks that such as verifying eligibility, obtaining benefits, ensuring pre-certification and / or authorization / referral requirements have been completed

Demonstratining flexibility and adaptability to fast-paced, changing work environments

Demonstrating and appropriately documenting out of pocket responsibility for services as related to insurance contracts or PCHS Fee Schedules

Collecting time of service and point of service payments according to policy. Referring patients to Financial Counselor for assistance when necessary

When Patient Access Associates are assigned to bedside registration (ED and Surgical Areas), they are required to utilize the Workstation on Wheels (WOW)

Qualifications :

Required : H.S. Diploma / GED, strong customer service skills

Preferred : two years of medical experience, with previous hospital or physician office registration / insurance verification experience

Why choose Penn Medicine :

Endless opportunities for career growth

Penn Medicine believes in its' people - the organization can only be successful with our valued employees

Access to over 1300 courses to provide professional and personal growth

Access to Penn Medicine's Wellfocused program which supports emotional and physical wellness

Access to hundreds of employee discounts

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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Patient Access Associate - Emergency Department - Per Diem

What are the responsibilities and job description for the Patient Access Associate - Emergency Department - Per Diem position at Pennsylvania Medicine?

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