What are the responsibilities and job description for the Patient Navigator- Care Management (Full time- Day shift) position at Pennsylvania Medicine?
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Job : Patient Navigator- Care Management
Hours : 08 : 00am-4 : 30pm
Location : Commercial Avenue- 1097 Commercial Avenue
Department : Primary Care-Care Management
POSITION SUMMARY : The Patient Navigator (PN) will be an integral member of the Care Management multi-disciplinary outreach team. Together with Care Managers, Social Workers and providers, the PN will assist in care plan development and implementation, provide advocacy to patients, help develop care management strategy for enrolled patients and help create linkages for the various health and social needs of patients. The Patient Navigator will be the direct contact for patients enrolled in the program and will help provide the coaching necessary for identified patients to achieve success in implementing and achieving their healthcare goals. The PN will be responsible for leading the multi-disciplinary team meetings / huddles and implementing suggested approaches to providing better care. The PN will meet the patients in all settings including home, inpatient, outpatient and specialty office settings, as appropriate.
ESSENTIAL FUNCTIONS : Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties :
- Works under the direction of the care team; determines plans for care management; coordinates care plans and completes tasks as necessary to complete social / behavioral care plan goals. Tasks may include, but are not limited to :
- Coordination of public assistance / entitlements
- Coordination of behavioral health services
- Triaging after hours questions from enrolled patients as appropriate
- Accompanying patients to appointments as needed
- Arranging referrals to any additional services (e.g. supportive housing programs, legal aid, etc.)
- Assists patients in learning medication adherence systems, as well as conducting medication reconciliations as appropriate
- Acts as a liaison between the Emergency Department, specialists, community resources and managed care / insurance plans on behalf of enrolled patients to ensure patient-centered coordination of care.
- Engages in the coaching of patients and caregivers on health literacy as determined necessary in achieving identified goals.
- Forges and nurtures partnerships with local service organizations and community resources to broaden support services for patients.
- Enters and maintains electronic records, compiles reports and completes other program documentation and administrative responsibilities in a timely manner (e.g. progress notes, incident reports, client track, letters, etc.).
- Participates in interdisciplinary case conferences / team meetings / huddles.
- Plays a consistent and active role in identifying project inefficiencies and finding collaborative solutions to the problems.
SECONDARY FUNCTIONS : The following duties are considered secondary to the primary duties listed above :
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
