What are the responsibilities and job description for the Patient Services Associate Part Time position at Pennsylvania Medicine?
Job Title: Patient Services Associate
At Penn Medicine, we strive to provide the highest level of care to our patients, conduct innovative research, and educate future leaders in the field of medicine.
About the Role:
We are seeking a highly motivated and compassionate Patient Services Associate to join our team. As a key member of our patient-facing staff, you will be responsible for delivering exceptional customer service, ensuring seamless patient experiences, and supporting our clinical teams in providing high-quality care.
Main Responsibilities:
- Manage patient arrivals and departures, ensuring timely processing and efficient communication.
- Handle patient calls and inquiries with empathy and professionalism, resolving issues promptly and effectively.
- Coordinate patient appointments, scheduling, and updates, using established protocols and EMR systems.
- Collect copays, obtain necessary signatures/forms, and update appointment status in EMR, maintaining accurate records.
- Stay up-to-date with insurance requirements, managed care plans, and billing procedures, applying this knowledge to ensure compliance and accuracy.
- Validate patient demographic/insurance information, register new patients into EMR, and accurately record receipts for end-of-day reconciliation.
- Prioritize work queues, resolve issues, and proactively recover missing charges, ensuring financial and operational targets are met.
Requirements:
- Equivalent experience: 2 years in medical office settings or 2 years in customer service roles.
- Excellent communication, problem-solving, and interpersonal skills.
- Able to work effectively in a fast-paced environment, adapting to changing priorities and processes.
- Familiarity with EMR systems and practice management software.
- Strong attention to detail, with ability to maintain confidentiality and handle sensitive information.
Culture and Benefits:
Penn Medicine values diversity, equity, and inclusion, and is an equal employment opportunity employer. Our employee benefits programs promote health and well-being, while our collaborative environment fosters growth and professional development.
