What are the responsibilities and job description for the Phlebotomy and Customer Service Specialist position at Pennsylvania Medicine?
Pennsylvania Medicine is dedicated to delivering exceptional patient care, advancing medical research, and educating future healthcare professionals. As a leading academic medical center, we collaborate with top clinicians, scientists, and business experts across all disciplines. Our team of healthcare professionals shapes the future of medicine every day.
Job Description
This role involves providing complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. The ideal candidate will possess strong clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection.
Responsibilities:
- Performs venipuncture and capillary specimen collection in an ambulatory setting.
- Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols.
- Documents all stages of specimen collection in required computer systems, including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports.
