What are the responsibilities and job description for the Sr Surgical Services Associate position at Pennsylvania Medicine?
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Entity : Clinical Care Associates
Department : Sr Surgical Services Associate
Location : Penn Medicine Washington Square- 800 Walnut St
Hours : Full-Time
Job Summary :
This position is responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. Duties are to coordinate patient related activity for both outpatient visits and surgical procedures. This includes : triaging telephone calls, taking messages, and providing information to internal and external customers. Schedules surgeries, outpatient diagnostic test, outpatient appointments and admissions as requested. Obtain procedural authorizations. Prepare and process surgical billing. Prepare and process correspondence.
Accountabilities : Clinical Duties
- Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.
- Retrieve and process incoming medical records / images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit.
- Assists attending physician and / or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary.
- Provides coverage for practice team members during absences and / or staffing shortages.
- Schedules required procedures and OR for patients at attending physician's direction.
- Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages.
- Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed.
- Process medication refill request, triaging to appropriate staff.
- Coordinates and schedules cases with medical equipment representatives as required in the OR.
- Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution.
Admin Duties
Billing Duties
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Qualifications :
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
