What are the responsibilities and job description for the Unified Communications Technician position at Pennsylvania Medicine?
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity - Corporate Services
Department-IS Mobility Fax DAS
Location- 3535 Market Street, Philadelphia, PA
Hours - M-F, Hybrid, 9am-5pm
Summary :
- A Unified Communications (UC) Technician is responsible for managing and supporting an organization's communication systems, which includes voice, messaging, fax and collaboration platforms. Their role ensures that all these systems work seamlessly together to enable efficient and effective communication across the organization.
The UC Technician is responsible for organizing and completing the technical day-to-day operations assigned through service request work orders and incident trouble calls. Support is often coordinated with internal departments and various telecommunications service partners and carriers.
Responsibilities :
Install, configure, and maintain Unified Communications (UC) hardware and software systems (e.g., Avaya VoIP and voicemail systems, mobile devices, voice dialing support for Microsoft Teams.
Provides support to customers internally and externally as needed.
Refers issues / questions to appropriate personnel / manager for follow-up, testing and troubleshooting.
Provides on-call support for the UC environment on a rotating schedule.
Education or Equivalent Experience :
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
