What are the responsibilities and job description for the Clerical Supervisor II position at Pennsylvania Office of Attorney General?
Section: Health Care Section/Public Protection Division
Class: Clerical Supervisor II
Location: Harrisburg
Telework: This position will report to the headquartered location a minimum of 2 days per week. You may have the opportunity to telework the remainder of the week, if desired and based on business need.
Position Type: Full-time, Non-civil service, Union
Work Hours: 8:30 – 5:00
Salary Range: Starting salary of $44,890
Basic Function
This position supervises clerical staff in a section that mediates, investigates, and takes legal action on behalf of Pennsylvania consumers against entities that engage in unfair or deceptive acts or practices in the health care industry. Work includes the supervision of subordinates through the assignment and review of work, training, employee development, and responding to staff concerns. An employee in this position performs clerical tasks which involve the skilled typing of correspondence, reports, memos, and legal documents. Assignments involve using a computer and various computer programs for word processing, document management, and data management. This position also provides administrative support to the attorneys and investigators in the Health Care Section.
- Supervises clerical staff
- Plans, organizes, and distributes work among positions in a manner to ensure a smooth processing flow and distribution of work among staff
- Examines work product of clerical staff
- Answers hotline calls and directs calls to appropriate party
- Processes daily mail to include:
- Date stamping
- Scanning into document management system
- Transfers emails from Outlook into document management system for assigned cases, following protocols for identifying the email and attachments
- Types correspondence and other documents such as inquiries or complaints
- Opens and closes files
- Enters appropriate information in document management system
- Sends all letters and legal documents either by email, regular mail, certified mail, or UPS
- Assists other support staff as required to ensure the timeliness of daily work functions
- Takes proper care of and maintains equipment
- Performs related work as required
- One year as a Clerical Supervisor I OR
- One year as a Clerical Assistant III OR
- Two years as a Clerical Assistant II OR
- An equivalent combination of experience and training
Salary : $40,900 - $44,890
