What are the responsibilities and job description for the Concrete Coatings Technical Support Specialist position at Penntek Industrial Coatings?
Technical Support Specialist
Penntek Industrial Coatings | Full-Time | $65,000 - $75,000 per year
Penntek Industrial Coatings is seeking a Technical Support Specialist to join our dynamic team. This role is ideal for a detail-oriented professional with hands-on experience in concrete floor coatings who can provide top-tier technical expertise and customer support.
As a Technical Support Specialist, you’ll play a crucial role in ensuring customer success by assisting with floor preparation, application support, and troubleshooting equipment repairs and maintenance. You'll help build and maintain strong relationships with new and existing customers by leveraging your industry expertise and problem-solving skills.
About Penntek Industrial Coatings
Since 2010, Penntek Industrial Coatings has been a leader in high-quality, award-winning concrete floor coating solutions. We partner with top contractors nationwide, providing easy-to-use, reliable products that deliver outstanding results. As the floor coating industry continues to grow, so does our team—and we’re looking for passionate professionals to grow with us.
Key Responsibilities
- Build and maintain strong customer relationships by providing expert product and application support.
- Stay up to date on industry trends, product developments, and best practices.
- Understand customer needs and communicate technical solutions effectively.
- Respond to Penntek’s technical support line, assisting customers with troubleshooting and problem resolution.
- Collaborate with internal teams and customers in a professional and solution-driven manner.
- Demonstrate initiative and creativity in solving technical challenges.
- Assist in planning, preparing, and leading monthly installation training sessions.
- Perform other duties as assigned to support the team.
- TRAVEL is REQUIRED
Qualifications & Skills
- Experience: 2-5 years in industrial concrete coatings applications.
- Technical Knowledge: Strong understanding of floor preparation, coatings application, and equipment maintenance.
- Project Management: Ability to manage multiple tasks, meet deadlines, and adapt to evolving priorities.
- Problem-Solving: Critical thinking, data analysis, and the ability to troubleshoot technical issues.
- Communication: Strong verbal and written skills to effectively assist customers and collaborate with the team.
- Availability: Willingness to answer support calls, including some nights and weekends as needed.
Ideal Candidates Embody Penntek’s Core Values
- Innovation – Always looking for ways to improve and stay ahead.
- Be A Good Person – Integrity, respect, and teamwork matter.
- Ruthless Prioritization – Focus on what truly moves the needle.
- Transparency – Open and honest communication.
- Collaboration – Work together to achieve excellence.
If you have a passion for technical problem-solving and enjoy working in a fast-paced, team-oriented environment, we’d love to hear from you!
Apply today and become part of the Penntek team.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Employee assistance program
- Life insurance
Schedule:
- Monday to Friday
Experience:
- Concrete Coating: 2 years (Required)
Language:
- English (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Lakeville, MN 55044: Relocate before starting work (Preferred)
Willingness to travel:
- 50% (Required)
Work Location: In person
Salary : $65,000 - $75,000