What are the responsibilities and job description for the Concrete Coatings Technical Support position at Penntek Industrial Coatings?
Commercial Concrete Coatings Technical Support & Trainer
Penntek Industrial Coatings is a concrete coatings manufacturer out of Lakeville, Minnesota. Founded in 2010, Penntek distributes award-winning chemical products for concrete coatings in residential and commercial applications, such as epoxies, urethanes, polyurea, and polyaspartic products. Penntek operates under a dealer network with over 200 individual companies acting as exclusive certified Penntek dealers.
This Technical Trainer will be based out of our Lakeville, MN office. Their primary focus is to support our National Network of Dealers in installation training and over-the-phone support of commercial concrete floor coating systems.
This position is responsible for providing high technical expertise in commercial flooring applications, including floor prep, application support, and knowledge, and understanding of equipment use. Develop and maintain relationships with existing and new customers through industry expertise in multiple commercially focused application best practices. Effectively interpreting customer needs and issues and implementing solutions. Acquire a solid understanding of our current market, competitive environment, and areas of growth.
SPECIFIC DUTIES MAY INCLUDE BUT NOT LIMITED TO:
● Develop strong, positive working relationships with each customer. This includes providing product and application support for customers and the sales team.
● Maintain up-to-date knowledge of industry trends, product changes, and technical developments.
● Write and submit technical specifications for commercial projects and systems.
● Answering Penntek’s technical support line.
● Develop and maintain communication cooperatively and professionally with all staff and customers.
● Demonstrate creativity and initiative in problem-solving scenarios.
● Help prep, lead, and run training
● Work with R&D Chemist to improve and develop new commercial and industrial coating systems
● Perform other related duties as assigned.
Qualifications for the ideal candidate
● Minimum 2-5 years of industrial/commercial experience in concrete coatings applications.
● Ability to independently define and execute new product launches or changes.
● Manage multiple projects simultaneously to meet timelines, deliverables, and objectives.
● Creative problem-solving ability; critical thinking and data analysis skills.
● Ability to answer multiple calls throughout the day and navigate through issues that arise with customers.
Ideal Candidates Should Naturally Align to Penntek’s Values
· Innovation
· Be A Good Person
· Ruthless Prioritization
· Transparency
· Collaboration
Job Type: Full-time
Pay: $1.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Experience:
- Concrete Floor Coating: 2 years (Preferred)
Language:
- English (Preferred)
License/Certification:
- Driver's License (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person