AVP, TPO Regional Operations

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Assistant Vice President, TPO Regional Operations will serve as the escalation point to resolve loan level and structural operational challenges and manage high level relationships issues within assigned regions. As the AVP, TPO Regional Operations, you will monitor the status of loans within the assigned regions to confirm that loan-level review and follow-up activities are completed.

The AVP, TPO Regional Operations will:

• Develop and maintain communication channels and venues that align with internal and external partners
• Utilize external/internal levers to quickly resolve issues escalated by the client, sales, or management
• Coach associates in conducting effective client partnerships calls, and identify client trends and coaching opportunities
• Monitor all regional SLA’s and turn times for adherence to established standards
• Continually identify and remedy any internal and external process inefficiencies
• Provide transparency and feedback to the team on regional KPI metric for improvement
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Bachelor’s degree or higher in business administration, finance or related field or equivalent work experience
• 7 years of relevant work experience
• Up-to-date expertise in mortgage industry practices and operations
• Experience managing client relations
• Excellent communication skills
• Display willingness to make decisions, exhibit sound and accurate judgment and make timely decisions in a fast paced environment
• Proficiency in Microsoft Word and Excel

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

#TPO

Salary : $68,000 - $115,000