Director, Software Engineering (Salesforce Ecosystems)

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

Pennymac is seeking a dynamic and experienced Vice President of Engineering to lead our Sales & Marketing Engineering workstream. This critical role will oversee multiple teams of talented engineers across three key areas: CRM, SFMC (Salesforce Marketing Cloud), and Zendesk. The ideal candidate will have a proven track record of technical leadership, strategic vision, and the ability to drive innovation in support of our sales and marketing objectives.

Key Responsibilities

• Leadership and Strategy
• Provide overall technical leadership and direction for the Sales & Marketing Engineering workstream.
• Develop and execute a strategic roadmap aligned with business goals, ensuring that technology solutions enable and enhance sales and marketing initiatives.
• Build and maintain strong relationships with sales, marketing, and other key stakeholders to understand their needs and priorities.
• Team Management and Development
• Recruit, hire, and develop high-performing engineers across the teams of CRM, SFMC, and Zendesk.
• Foster a culture of collaboration, innovation, and continuous learning.
• Mentor and coach team members to reach their full potential.
• Technology Oversight
• Ensure the effective design, development, and maintenance of Salesforce applications, including those built on the Salesforce Financial Cloud.
• Oversee the management and optimization of SFMC, including configuration, integrations, and campaign execution.
• Provide strategic guidance for the Zendesk platform, ensuring it meets the evolving needs of our customer support teams.
• Champion the use of AWS serverless technologies to enable efficient and scalable data pipelines and integrations.
• Operational Excellence
• Establish and maintain high standards for software development, testing, and deployment.
• Implement processes to ensure system reliability, security, and performance.
• Manage budgets and resources effectively.

• Education: Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
• Experience: 10 years of experience in software engineering, with at least 5 years in a leadership role.
• Technical Skills:
  • Deep understanding of Salesforce ecosystem, including Sales Cloud, Financial Cloud, and Marketing Cloud.
  • Experience with Zendesk or similar customer support platforms.
  • Strong knowledge of AWS serverless technologies (Lambda, Glue, Kinesis, SQS, etc.).
  • Familiarity with data integration and ETL processes.
• Leadership Skills:
  • Proven ability to lead and inspire technical teams.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with a strong business acumen.
  • Results-oriented with a focus on delivering value to the organization.

Bonus Points

• Experience in the financial services industry.
• Familiarity with Agile development methodologies.
• Track record of driving innovation and adopting new technologies.

What We Offer:

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to make a significant impact on a growing organization.

Join Us: If you're a visionary leader with a passion for technology and a drive to enable sales and marketing success, we encourage you to apply!

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $140,000 - $175,000