Product Owner - Telephony

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Product Owner defines and drives the vision, strategy, and roadmap for our telephony products. This role collaborates closely with cross-functional teams to ensure product success, maximizing user satisfaction and business value.

Key Responsibilities:

• Product Strategy: Develop and articulate a product vision aligned with company goals. Define and prioritize features based on research and needs. Create and maintain a product roadmap.
• Product Development: Work with teams to translate requirements into user stories. Collaborate to ensure timely delivery and high quality. Conduct user acceptance testing.
• Product Launch & Management: Plan and execute launches. Monitor performance, gather feedback, and analyze data. Manage the product lifecycle.
• Stakeholder Management: Build strong relationships with stakeholders. Communicate updates and metrics. Gather feedback and address concerns.

• Key Skills:
  • Product Management: Experience in product ownership, preferably in telephony and omni-channel communications tools. Understanding of product development and strong analytical skills.
  • Communication & Collaboration: Excellent verbal and written communication. Strong interpersonal and collaboration skills. Effective presentation skills.
  • Technical Acumen: Familiarity with telephony technologies and software development. Ability to learn new technologies.
  • Leadership & Drive: Proven leadership and initiative. Focus on results and continuous improvement. Ability to work independently and in a team.
• Additional Considerations:
  • Bachelor's degree or equivalent experience.
  • Agile experience is a plus.
  • Product management certification is desirable.
• Platforms: Five9, Genesys, Avaya plus ancillary products for text/chat/email management and speech analytics.

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $90,000 - $150,000