Quality Assurance Priority Complaints Senior Auditor

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Senior Priority Complaints Auditor is primarily responsible for performing independent audits within LAFA for high profile complaints addressed to executive management received via social media, media, Alleged Fraud and Privacy, Alleged UDAAP, as well as the CFPB, public officials (Regulatory and Congressional) and consumer agencies (BBB). As the Senior Auditor, you will collect, analyze and summarize findings and prepare reporting for presentation to executive leadership during monthly complaint subcommittee meetings.

The Senior Priority Complaints Auditor will:

• Review and audit 100% of the high profile Priority Complaints within LAFA post completion to ensure accuracy, identify trends and analyze results
• Audit LAFA applications and ensure that all required fields have been completed in accordance with CFPB and regulatory requirements, investor guidelines, policy and procedures
• Create and run reports from LAFA to audit loan level and validate accuracy through the use of sampling and testing
• Prepare audit results for periodic review by executive management
• Independently evaluate and identify opportunities to positively impact the customers' experience and ensure compliance with Loan Servicing operations by working with legal and management from various business lines on process improvements and resolution to applicable issues
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Bachelor’s degree or equivalent work experience
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)
• Ability to function independently and carry out assignments to completion within defined parameters, prescribed routines and standard accepted practices
• Ability to work with data, identify trends and draw conclusions and present finding to management in a presentation format

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $55,000 - $85,000