Site Reliability Engineer II

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

Site Reliability Engineers (SRE) create a bridge between development and operations by applying a software engineering mindset to system administration topics. They split their time between daily operations duties and various projects that help ensure site reliability and performance.

As an SRE on the Pennymac Operations Center team, you will help provide 24/7 monitoring and support of the company’s IT Infrastructure. Ideal candidates should have experience in Windows and Linux administration, in addition to experience working in AWS, as Pennymac is now almost completely migrated into the AWS cloud. Individuals in this role should be comfortable working in a fast-paced environment. Multitasking, in addition to communicating quickly and accurately, is critical to the success of anyone in this role.

The Site Reliability Engineer will:

• Monitoring – 24/7 health monitoring of Pennymac’s IT Infrastructure using tools such as AWS CloudWatch, SumoLogic, Nagios, and New Relic.

• Alert Management - participate in the active modification and creation of alerts to ensure the Operations Center team has constant visibility and is able to proactively identify threats to the stability of Pennymac’s IT Infrastructure.

• Incident Management – Engineers will coordinate with Pennymac’s Incident Management team, Application Developers, Internal Support Teams, and 3rd Party Vendors, with the goal of resolving any production service outages quickly and accurately.

• Systems Administration – responsible for various administrative tasks in both a Windows or Linux environment.

• Virtual Server and Desktop Management – maintenance and troubleshooting of Pennymac’s virtual server and desktop environments.

• Technical Troubleshooting and Investigation – investigate and troubleshoot various technical issues that are submitted by Pennymac’s IT and Application Development teams.

• Internal and External Escalation – act as a point of escalation for any production impacting incidents. Ensure both internal and external support teams are contacted in a timely manner to ensure a quick and accurate resolution.

• Change Management – follow and enforce Pennymac’s established Change Management processes and procedures.

• Communication – monitor and respond to Call, Chat, and Email inquiries sent to the Operations Center team.

• Ticket Queue Management – responsible for managing multiple different Ticket Queues using tools such as ServiceNow and JIRA to ensure deliverables are on time and accurate.

• Documentation - assist in maintaining the Operations Center’s knowledge base of support articles and Standard Operating Procedures. Play an active role in the creation of new documentation as needed.

• Deployments – handle application and website code deployments, making use of tools such as Jenkins and GitLab.

• Data backup, recovery, retention, and compliance – responsible for various tasks related to backup management using tools like CommVault and AWS Backup.

• Project Management - organize and prioritize tasks, adhere to deadlines, and achieve all project goals within the given constraints.

• Bachelor’s Degree in Computer Science or comparable experience

• AWS Solutions Architect (associate) certification

• AWS SysOps Administrator certification is a plus

• Proficient with Windows and Linux administration

• Proficient with Monitoring and Alerting tools such as Nagios, New Relic, SumoLogic, and AWS CloudWatch

• Proficient with programming languages such as Powershell or Python

• Strong attention to detail

• Able to prioritize tasks and have a sense of urgency with critical issues or requests

• Excellent written and verbal communication skills

• Must be comfortable completing annual role-based training and certification assignments

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $65,000 - $100,000