Site Reliability Engineer III

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Site Reliability Engineer will be responsible for 24/7 health monitoring of Windows and UNIX environments hosting various based web, mobile and telephony platforms using server, network and application monitoring systems. As the Site Reliability Engineer, you will work to simplify and automate deployment processes, run-time operations, and provide non-disruptive releases.

The Site Reliability Engineer will:

• Establish round-the-clock health monitoring of Unix and Windows environments hosting various platforms, (web, mobile and telephony)  using server, network and application monitoring systems 
• Use standardized communications for code releases, schedule maintenances and service interruptions
• Communicate with departments, vendors and partners as a central repository for information regarding production site, customer support, help desk and core systems issues across the entire organization 
• Deploy/release engineering codes across multiple environments - communicate and apply to staging and production environments all builds/releases, according to standard operating procedures
• Provide application support for Unix and Windows applications, including performing various system administration tasks and performing standard operating procedures as needed to maintain system health
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Management of observability platforms such as Datadog or NewRelic
• Build and support AWS resources through Infrastructure as Code (IAC)
• Configuration Management experience with platforms such as Puppet, Ansible, Chef
• Coding experience with Python, PowerShell or JavaScript
• Serve as a point of escalation for our Operations Engineers
• Experience with Gitlab, Visual Studio Code, AI tools
• AWS certified a plus
• Must be comfortable working in a command line as well as GUI environments
• 3 years of experience running full stack application deployments and infrastructure cloud services (Storage, VMs, Network, etc.)
• 3 years of direct experience (running scripts, grepping logs, troubleshooting errors) 
• 3 years of direct Windows experience (running scripts, processing event log messages, troubleshooting errors) 
• 3 years of direct Vmware Horizon 7 experience 
• Hands-on experience with backup solution (Commvault, Veeam)
• Hands-on experience with configuration frameworks for deployment such as AWS CloudFormation Templates, Ansible, Terraform, Chef, Puppet, or Salt
• Solid knowledge of various Linux environments. Distro's include Ubuntu, Centos, Debian, RedHat, and Amazon Linux, as well as familiarity with Windows OS’s
• Understand security and encryption technologies. Knowledge of authentication protocols including OpenID, OIDC, OAuth, SAML, and LDAP
• Knowledge of Docker containerization and Kubernetes/EKS cluster management for container orchestration
• Experience with automated monitoring frameworks such as InfluxDB, Grafana, Telegraf, Fluentd, Kapacitor, etc.

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

Salary : $68,000 - $115,000