What are the responsibilities and job description for the Customer Service Specialist position at PENNYWISE FUEL COMPANY?
Job Title: Customer Service Specialist
About Us: Pennywise Fuel is a family-owned and operated heating oil and propane company in the heart of the Pocono Mountains.
Role Description: We are seeking a full-time on-site CUSTOMER SERVICE SPECIALIST at our Tannersville, PA location. As a Customer Service Specialist, you will be responsible for providing exceptional customer support (delivery and account creation), ensuring customer satisfaction, maintaining phone etiquette, and delivering top-notch customer service on a daily basis.
Responsibilities:
Requirements:
What We Offer:
About Us: Pennywise Fuel is a family-owned and operated heating oil and propane company in the heart of the Pocono Mountains.
Role Description: We are seeking a full-time on-site CUSTOMER SERVICE SPECIALIST at our Tannersville, PA location. As a Customer Service Specialist, you will be responsible for providing exceptional customer support (delivery and account creation), ensuring customer satisfaction, maintaining phone etiquette, and delivering top-notch customer service on a daily basis.
Responsibilities:
- Provide customer support via phone, email, or in-person
- Maintain accurate records and data entry
- Effectively communicate with customers to resolve issues
- Work collaboratively with other departments to achieve company goals
Requirements:
- Excellent customer service and communication skills
- Ability to multitask and problem-solve efficiently
- Familiarity with Microsoft Office
- Previous experience in a customer service role is a plus
- High school diploma or equivalent
What We Offer:
- Competitive compensation package
- Health insurance
- 401K plan
- Career growth opportunities