Climbing Wall Coordinator

Do you ROCK at climbing, teaching, and fostering a safe, engaging, and supportive environment for all climbers?

The Penobscot Bay YMCA is seeking a dynamic and skilled Climbing Wall Coordinator to lead our climbing wall program. This could be the perfect position for you if you enjoy helping others develop their climbing skills at a variety of ages and experience levels!

As the Climbing Wall Coordinator, you will work closely with the Director and Assistant Director of Sports, Camp, and Afterschool Programs to implement high-quality climbing programming. This includes overseeing open climb hours, designing engaging programs, and ensuring a safe and welcoming environment for all participants.

Schedule

This is a part-time position, with a tentative schedule from Tuesday through Saturday, including evening hours.

Essential Functions

• Customer Service & Communication: Provide exceptional customer service by engaging with climbers, addressing inquiries, and collecting feedback on route quality, safety, and other concerns. Promote climbing programs and respond to community needs.
• Staff Supervision & Training: Oversee the Climbing Wall team, including instructors, route setters, monitors, and volunteers. Ensure proper training in areas such as route setting, safety, and instruction.
• Scheduling & Coordination: Manage the Climbing Wall schedule, ensuring adequate staff coverage for classes, open climbs, and special events. Coordinate substitutes as needed and update the calendar with reservations.
• Program Development & Implementation: Develop and implement new climbing programs, with a focus on outdoor climbing, specialty camps, and events like birthday parties. Oversee daily programming and maintain Open Climb hours.
• Safety & Risk Management: Develop, enforce, and regularly update safety policies, procedures, and guidelines in collaboration with leadership. Inspect and maintain equipment, ensuring all safety standards are met and documented.
• Administrative Tasks: Maintain accurate records for volunteer hours, registration forms, belay certifications, and other paperwork. Ensure all necessary documentation is organized and up to date on Google Drive and in hard copy.
• Climbing Wall Maintenance: Ensure the Climbing Wall and equipment are clean, well-maintained, and safe for use. Report any facility or equipment issues and coordinate necessary repairs or replacements.
• Collaboration & Reporting: Work closely with the Director of Sports, Camp, and Afterschool, as well as the Director of Operations, to ensure alignment with organizational goals; report necessary data, including program evaluations and usage statistics.

Qualifications

• Must be at least 18 years of age.
• Minimum of one year of climbing experience.
• Experience with route setting is required.
• Climbing wall management experience is preferred, but not required.
• Strong knowledge of climbing techniques and safety practices.
• Sound judgment and problem-solving skills to handle safety concerns and unexpected incidents.
• Strong oral and written communication skills for professional interactions with staff and the public.
• AMGA Climbing Wall Instructor (CWI) certification or equivalent or ability and willingness to obtain within six months.
• Completion of all YMCA required trainings during Onboarding process.
• Valid Certification for Adult/Pediatric CPR, First Aid, AED, or equivalent (such as Wilderness First Aid or Basic Life Support) or willingness to obtain within 30 days of hire (certification is provided by the Y).