What are the responsibilities and job description for the Medical Support Assistant (Mental Health) - Penobscot Pediatrics position at Penobscot Community Health Care?
Are you a kind, empathetic individual who thrives in schedule management and working quality reports to support patient access? Are you looking for a role where you can utilize your talents and make a positive impact? PCHC’s Penobscot Pediatrics is looking for a Medical Support Assistant to support our Mental Health needs. As an MSA, you’ll manage provider schedules, proactively fill appointment schedules and maximize patient access. You’ll need a full working knowledge of the daily operations of a clinical office, and will establish and maintain relationships with patients, employees, and the public. Every moment at PCHC is a chance to make a difference in our patient's lives, and as an MSA, you play a huge part in that! Apply today!
What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg
Schedule: Full-time, Monday-friday, 7am-3:30pm
Highlights of the Position:
- Provides high-quality customer service to our patients and staff.
- Proactively manages Mental Health schedules while balancing schedule templates and patient preferences.
- Collaborates with administrative and clinical teams to identify ways to improve patient access and experience.
- Strategizes with all levels of staff to ensure patients receive care when access or practice resources may be limited.
- Supports clinical desktops; liaisons between all teams.
- Processes referrals and verifies insurance benefits to ensure services are covered.
- Completes the registration process for patients at check-in and check-out as assigned, collecting copays as required, and ensuring patient demographics, insurance information, and forms are updated and in compliance.
- Utilizes quality reports to outreach and schedule patients who have missed appointments and/or who need care.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
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PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Requirements:
- High school diploma or equivalent required.
- Patient Service Representative or equivalent experience preferred.
- Completion of Medical Terminology course within one year of hire.
- Minimum of 1 years, with 3 years of experience preferred, in medical office setting required.
- Strong customer service skills required.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
