What are the responsibilities and job description for the Patient Communications Specialist II (Clinical / Medical Assistant / Call Center) position at Penobscot Community Health Care?
Do you have a clinical certification that you want to use in a different environment? Are you ready for a change from hands-on clinical support? PCHC’s Patient Communications Center, a comprehensive call center supporting multiple PCHC clinics, is looking for a Patient Communications Specialist II (Medical Assistant)! In this role, you’ll provide clinical support within your scope and be that first vital impression our patients receive when they call PCHC. Apply today!
All externally hired full-time PCS II staff will receive a $3500 sign-on bonus!
Schedule: Full-time, Monday-Friday, 8:30am-5pm (Remote work possible after successful completion of 6 month training period and productivity assessment in Bangor, Maine, and is eligible per PCHC's Telecommuting Policy.)
Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patient-centered service and appropriate resources to better health outcomes for our patient and the community, one phone call at a time.
Highlights of the position:
- Serves as Ambassador for PCHC. Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through
- Acts a resource in the Patient Communications Center for calls of a clinical nature which other staff may need support to complete.
- Acts as first point of contact telephonically for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
- Verifies patient demographics to ensure information is correct and consistent in all appropriate EMR formats.
- Accurately schedules appointments following protocol and guidelines provided.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PCS I role as it relates to the revenue cycle process.
- Is educated on PCHC practices and providers, as well as processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with all teams to identify ways to improve patient experience.
Join PCHC's nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
- PCHC cares for the WHOLE person, offering a broad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy and Podiatry all within one organization.
Education and Experience:
- High school diploma or equivalent educational certification required.
- Three years of experience in a clinical/medical setting required.
- Certification as an MA, CMA, RMA, CCMA or CNA a plus but not required.
- Excellent IT/Technology skills.
- Completion of Medical Terminology course required within one year of hire.
- Three years of experience providing high level customer service, preferably in a medical office setting.
- Experience in a large Call Center a plus.
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
