What are the responsibilities and job description for the Patient Service Representative - Adult Wellness Center position at Penobscot Community Health Center?
Job Description
Job Description
Are you kind, friendly, and positive? Are you looking to provide stellar customer service in a smaller, more intimate clinic setting? PCHC's Adult Wellness Center is looking for a Patient Service Representative (PSR). As a PSR, you’ll be the first impression our patients receive when they enter any of our facilities. Be the first positive force which highly influences the effectiveness of our patients’ experience. Whether you’re performing check-in functions, scheduling an appointment, or sending a message to the clinical team, you’ll flex to meet the patient where they are, to ensure they feel respected and heard. Here you can make a positive impact every day. Apply today!
What’s it like to work at PCHC? Find out : https : / / www.youtube.com / watch?v=GyC3DFYq0zg
Schedule : Full Time, Monday-Friday, 8am-5pm
Highlights of the position :
- Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
- Acts as first point of contact for matters pertaining to our patient care and schedule.
- Liaises between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
- Is a welcoming and helpful presence to patients, both in-person and on the phone.
- Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands the PSR role as it relates to the revenue cycle process.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with administrative and clinical teams to identify ways to improve patient experience.
Join PCHC's nationally recognized non-profit organization :
Education and Experience :
Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.
