CLINIC SECRETARY (FT)

POSITION: Clinic Secretary

DEPARTMENT: Specialty Clinic

Job Type:

Full-time

Job Description

2D204

SCOPE: Provides clerical support to the clinic services. Schedules patient visits, follow-up visits, testing procedures and surgery if requested.

COMMITMENT: It is the policy of Penobscot Valley Hospital to provide services in compliance with all state and federal laws governing its operations and consistent with highest standards of business and professional ethics. This policy is a solemn commitment to our patients, to our community, to those government agencies that regulate the hospital, and to ourselves. All employees of PVH agree to comply with all local, state, and federal regulations and conduct themselves in a highly-ethical manner in the course of fulfilling their job duties.

JOB FUNCTIONS

• Schedules appointments appropriately following guidelines established by the physician.
• Interviews patient and obtain demographic and insurance information accurately.
• Verify insurance eligibility and collect patient portion amounts such as co-pays according to the Collection policy.
• Attempt collection from self-pay patients and refer them to the financial counselor to see if they qualify for charity care.
• Stay within a = to or <5% error rate over a 90 day avg and complete day end review before ending shift each day.
• Direct patient / family to appropriate departments for additional studies; lab, x-ray, etc.
• Schedules patients for follow-up studies / appointments.
• Files data into the patient medical record.
• Input charges after each clinic.
• May be required to type some dictation as needed.
• May be required to work in other offices included in the Physician Practices.

Quality Improvement

Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence.

Emergency Management: As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a real life disaster/emergency event, the incumbent will be expected to participate in the Hospital’s response to this event, within the scope of professional and personal ability to do so.

High school graduate or equivalent.

Verbal and written communication skills. Ability to maintain professionalism in a demanding environment. Knowledge of medical terminology. Ability to problem solve, coordinate multiple requests and tasks at one time, excellent communication skills with medical providers and patients.

Benefits

PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees with 30 authorized hours, and provides partial subsidy for dependent health insurance. Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan. Other benefits include a 403(b) plan and earned time off accrual.