What are the responsibilities and job description for the Abeka Customer Service Inbound Agent position at Pensacola Christian College?
Dedicated to Excellence, Committed to Service
Abeka Customer Service Inbound Agent
The Inbound Agent communicates with customers and researches issues that customers have with their accounts to determine an acceptable solution within established policies. The Agent helps with office projects and updates all documentation related to assigned responsibilities.
Communicate with Customers
Communicate effectively with Abeka customers regarding shipment, billing, and damages. Assist with digital support as needed.
Assist Other Departments
Work with and assist others including supervisors, co-workers, and employees of other departments. Assist with special projects in conjunction with other departments as assigned.
Increase Job Knowledge
Know and understand all policies, procedures, and processes of Customer Service. Explain any tasks not related to general Customer Service to employees as needed.
Recommend Improvements
Look for ways to improve procedures and processes of Customer Service.
FLSA Status - Scanning (Non-Exempt)
Education
AS, BA, BS, HS (Required)
Work Experience
1 years in a call center, 1 years in customer service
Physical Requirements and Skills
Microsoft Office, Operate standard office equipment, Written and Verbal Communications (Inactive)
- Mission and Purpose -Understands and implements the mission and purpose of the ministry within their workplace.
- Character -Is authentic, fair, and honest in all interactions; shows integrity and humility; keeps confidences.
- Ownership -Performs work efficiently and accurately; needs minimal supervision; accepts coaching and guidance.
- Initiative -Shows interest and takes action without being prompted; is motivated and resourceful in achieving results.
- Flexibility -Is open to change and new information; adapts behavior and work methods in response to work needs.
- Learning -Masters new technical and business knowledge; constantly seeks self-improvement by increasing skills and abilities.
- Team Work -Gets along well with others; actively participates on the team by sharing responsibilities and ideas.
- Competence -Has the skills and experience required to do the job; keeps up to date on knowledge, skills, and abilities.
- Customer Experience -Delivers great customer experiences; listens well; provides friendly and helpful assistance.
- Attendance -Reports to work on time as scheduled.
- Professionalism -Dresses appropriately for work; conducts themselves in a courteous, professional manner.
Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher / lower grade level based on ministry needs. An assessment may be required to be considered for this position.
