What are the responsibilities and job description for the Sales Assistant position at Penske Automotive Group?
Job Overview
Summary / Objective
The Sales Assistant supports Senior Sales staff in selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.
Essential Functions
- Provide support to Senior Sales Associate in finding specific vehicles, responding to customers, conducting the sales process, and Follow-up with customers after vehicle purchase.
- Approaches, greets, and offers assistance to customers who enter the dealership showroom or sales lot
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
- Writes complete sales orders and processes paperwork in accordance with dealership policies
- Supports follow-up system that encourages repeat business and contributes to customer satisfaction
- Conducts business in an ethical and professional manner
- Describes optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects
- Follows dealership procedure to obtain proper identification from customer prior to test drive
- Follows dealership sales processes as directed by Sales Management.
- Demonstrates new vehicles and offers test drives to all prospects
- Exhibits a high level of commitment to customer satisfaction
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers
- Prepares sold vehicles for customer delivery prior to customer arrival
- Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork
- Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
- Schedules first service appointment
- Follows up on all post-delivery items, tag / title work, "we-owes," and special requests to be sure all customer expectations are met
- Maintains a professional business appearance
- Knows and understands the federal, state and local requirements which govern the company's business
- Greets customers promptly and is polite and friendly
- Consistently follows the outlined sales process
- Conducts telephone transactions courteously and promptly
- Utilizes dealership sales control (confirm CRM / DSM) system
- Directs customers to product information resources, including those available on the Internet
- Attends product and sales training courses as determined by sales management and manufacturer
- Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies
- Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average
- Moves and arranges display vehicles on showroom and on lot as directed by management
- Ensures that the work areas and customer waiting area are kept clean
- Follows all attendance and punctuality standards with adherences to timekeeping standards
- Follows the Code of Business Ethics and Conduct
- Understands and follow all work rules and procedures and follows lawful directions from Supervisors
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Attends pertinent training on request
- Assists with organizing and attends special events held at dealership or in the community
- Attends company meetings as required
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies
Supervisory Responsibility
None
Work Environment / Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and / or frequent lifting or carrying of objects weighing up to 10 pounds.
Position Type / Expected Hours of Work
Schedule may vary from week to week depending on operational needs.
Works evenings, weekends and holidays as required.
Required Education and Experience
No prior experience or training is required
High school diploma or general education degree (GED) or equivalent combination of education and experience
Preferred Education and Experience
One-year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience
Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and / or training; or equivalent combination of education and experience
Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and / or training; or equivalent combination of education and experience
Two to four years related experience and / or training; or equivalent combination of education and experience
Please choose the appropriate preferred education and experience requirement
Additional Eligibility Qualifications (Certification / Licenses / Registrations)
Safety Sensitive Position
The essential functions of this position require a person to work with hazardous or flammable materials; AND / OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.
