What are the responsibilities and job description for the Tow Truck Driver position at Penske Automotive Group?
Job Overview
Summary / Objective
The Driver provides customers with a positive service experience by driving them to, or picking them up from, their homes or offices while service is being performed on their vehicles.
Essential Functions
Greets customers in a friendly and professional manner
Drives customers to their homes or places of business and picks them up after their vehicle is repaired
Uses good judgment and safe driving skills at all times
Keeps a timely shuttle route and advises customer of time of departure and arrival
Assists customers in getting in and out of vehicles
Operates radio or similar device to communicate with dealership or other vehicles to report disruption of service
Keeps a record of trips including names of passengers and destination or pick-up point
Notifies Dispatcher or Service Manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance
Performs general cleanup of assigned vehicles, included but not limited to dusting, vacuuming, wiping, and rinsing
Keeps assigned vehicles neat and organized
Fills vehicle with fuel
Operates all tools and equipment in a safe manner
Uses proper eye, hand, and body protection when using products that require protection
Understands and follows work rules and procedures
Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure, and all breaks.
Follows lawful directions from supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Attends company meetings as required
Works evening, weekend, and holiday work hours as required
Maintains a professional appearance and a neat work area in accordance with company policy
Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Requirements
Competencies
Able to safely drive vehicles
Good communication skills
Good customer services skills
Ability to perform basic math
Ability to understand and follow work rules and procedure
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others
Exceptional attention to detail
Works well in a team environment
Able to work will with a diverse group of people
Work Environment / Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium Work- lifting, pulling or pushing up to 50 pounds occasionally, or up to 20 pounds of force frequently, or 10 pounds of constantly as required to move objects
This position requires the ability to stand, sit, crawl, climb, stoop, kneel, reach, and grasp
This position requires the ability to talk and hear
This position works in a covered area but will also work outside at times and could experience heat and cold, hazards and noise
Position Type / Expected Hours of Work
Standard Business Hours with ability to work nights, weekends, and holidays as required
- NoBreak;
Required Education and Experience
High School Diploma or equivalent; three months or more related experience and / or training; or equivalent combination of education and experience.
Preferred Education and Experience
High School Diploma or equivalent; six months or more of related experience and / or training; or equivalent combination of education and experience.
Additional Eligibility Qualifications (Certification / Licenses / Registrations)
Valid driver's license
Ability to meet insurance requirements for driving positions
Safety Sensitive Position
The essential functions of this position require a person to work with hazardous or flammable materials; AND / OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.
