Longo Toyota of Prosper Express Service Consultant

Overview

Are you a natural listener?

Do you enjoy working in a collaborative and fast paced environment?

At Longo Toyota of Prosper our Service Drive will see on average 100 guests a day from all over the world. The Express Service Consultant is the first and last impression our guests have, ensuring the best preventative automotive maintenance repairs and expressing vehicle related concerns.

Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests’ expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests.

We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! Come join our team!

Perks of working with us:

• Weekly Pay - get paid every Friday.
• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members 

Responsibilities

• Assists guest with minor vehicle maintenance repairs such as oil changes and 5k
• Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest
• Offers logical diagnostic services or repairs to satisfy guests concerns
• Present a service menu of recommended maintenance services to every service guest
• Promotes the sales of and provides estimates for labor, parts, and accessories
• Properly, thoroughly, and legibly writes repair orders for all guest services
• Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility
• Maintain communication with guests regarding any changes in the estimate and/or promised time
• Maintains communication with the technical staff regarding job status and changes
• Answers guest questions over the phone, Internet, and in person
• Performs other specific administrative functions as directed by service management
• Achieves the production and customer satisfaction objectives set by management
• Maintains assigned workspace in an organized and clean manner
• Maintains high ethical standards in all actions

Qualifications

• A high school diploma or equivalent
• A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired
• Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages)
• Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional man Must have a valid sales driver’s license and maintain an acceptable and safe driving record
• Must have a valid sales driver’s license and maintain an acceptable and safe driving record

Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• Work in all weather conditions.
• Perform phyiscal activities that require considerable use of arms and legs. 
• Stand for long periods of time. 
• Exerts maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, bending, reaching and squating.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

The #1 Toyota Dealer in the USA is now in Texas! 

WHY TOYOTA?

• Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed.  We win together! 
• Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine’s 2020 “World’s Most Admired Companies” annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 “All-Star” companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas.  Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair.  But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate.

Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway.