What are the responsibilities and job description for the Longo Toyota or Prosper Retail Parts Specialist position at Penske Motor Group?
Overview
The Retail Parts Specialist is responsible for selling parts to all retail guests over the counter, through the Internet and on the phone.
This is a full-time position with a very robust commission pay plan. Our Retail Parts Specialists get to work with an amazing team and by working for Longo Toyota of Propsper, they are surrounded by only the best.
Perks of working with us:
- Full Suite of Medical Benefits to include Health, Dental and Vision Insurance with competitive premiums available to any full-time team member
- Vacation (accruals earned on Full Time or Part Time status)
- Team member referral bonus program
- Tuition reimbursement
- Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
- Team Member discounts for vehicle service & retail products
- Development and growth opportunities
- 401k with a generous Company match
- Fitness Center membership discount
Responsibilities
- Answers phone calls, internet request and provides price quotes, and other information as requested over the phone and by email
- Follows-up with guests on special order parts solicited by guest and notifies when they have arrived
- Responds to phone calls, messages, and emails
- Requests special order parts solicited by guest and notifies when they have arrived
- Pulls purchased parts from stock and follows-up with back ordered parts
- Receives cash, checks, and credit card payments from retail guests
- Reconciles and balances cash drawer according to department policies and procedures
- Verifies "will call" and "back-order" filers
- Replenishes assigned inventory and notifies management of out-of-stock parts or shop materials that need immediate attention
- Cleans, revises, and updates parts displays as directed
- Assists the Back Counter, as needed
- Provides high level of service to internal and external guests
- Achieves monthly sales objectives set by management
- Performs other specific administrative functions as directed by management
- Keeps current on new products and product updates
- Assist in all other areas of the parts department when needed
- Always maintains a professional appearance
- Maintains high ethical standards in all actions
Qualifications
- A high school diploma or equivalent
- Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
- Superior communication and customer service skills, especially effective via email and telephone
- A minimum of one (1) year of automotive parts sales experience, preferably in an automotive dealership
- Knowledge of automotive parts; basic mathematical principles (adding, subtracting, multiplying, dividing, and percentages) and application
- Ability to pay attention to detail; follow-up with internal and external guests; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; read and comprehends instructions and information in the English language
- Must have a valid driver’s license and maintain an acceptable and safe driving record.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
- Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces.
- Adjusting, moving, and lifting objects up to 50 pounds.
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- Remaining in a stationary position, often standing, or sitting for prolonged periods.
- Operating motor vehicles and/or heavy equipment.
- Ascending or descending ladders, stairs, scaffolding, ramps, and poles.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Penske Motor Group
The #1 Toyota Dealer in the USA is now in Texas!
WHY TOYOTA?
- Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together!
- Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine’s 2020 “World’s Most Admired Companies” annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 “All-Star” companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG’s mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won’t stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate.
Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway.
