What are the responsibilities and job description for the Customer Success Manager position at Penske Truck Leasing and Logistics?
Job Description
Customer Success Managers are responsible for managing the customer’s experience with Penske Digital products and services. They help to inform business strategies and influence product development by helping internal stakeholders understand the customer experience and keep the customer “top of mind”. CSMs will help customers to succeed by ensuring they are optimizing our products and services to get the most ROI possible.
The Customer Success team is a dedicated group of customer champions; that leverages their expertise to help customers understand, adopt, and implement new tech, so they can achieve their desired outcomes with our products and services.
We are looking for individuals who are agile self-starters with a hyper-focus on the customer. Someone that can work independently and collaborate with cross-functional teams to delight our customers and curate stellar experiences for them.
Our ideal candidate is passionate about helping others. A people person that is adept at building and maintain strong relationships with their assigned accounts. Someone who can work with our clients to gain a deep understanding of their business goals, needs, and challenges then seamlessly leverage our products and services as solutions to address them.
This is an opportunity to work with our exciting up and coming Penske Digital Experience team to ensure delivery of thoughtful and strategic transportation technology solutions (e.g., Onboard Tech, Apps, etc.) for each Penske customer. Working in our Department will make you feel like you are working for a tech startup nestled in Silicon Valley! This is a full-time position at our corporate office in Reading, PA.
Hybrid Role - 3 days in Office On-Site (Green Hills - Reading, PA) - 2 days Remote.
Major Responsibilities
- Customer Onboarding
- Customer Advocacy
- Demonstrate and Deliver Value
- Relationship-focused Client Management
- Understand and Anticipate Customer Needs
- Influence Product Road Maps
- Administrative Tasks/Data Entry
- Other projects as assigned by the supervisor
- Regular, predictable, full attendance is an essential function of the job
Qualifications & Skills
- Effective Communication Skills (e.g. Written & Verbal)
- Strong Presentation Skills
- Active Listening
- Problem Solving/Critical Thinking
- Time Management
- Organizational Skills
- Attention to Detail
- Prioritize Multiple Priorities
- Emotional Intelligence/Empathy
- Relational Intelligence
- Expectation Management
- Relationship Management
- Customer Service/Customer Focus
- Tech Savviness/Aptitude
Relevant Experience
- 3-5 years of experience in Customer Service, Communications, Marketing, Sales, Account Management, or Customer Success
Education
- Bachelor’s Degree preferred but will consider experience in lieu of degree
Other
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Family: Operations
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2503351
