What are the responsibilities and job description for the Director of Customer Operations position at Penske Truck Leasing and Logistics?
Are you an energetic and team-oriented leader focused on commitment to customers, dedication to excellence and innovation?
Do you have a proven record of leadership excellence and a history of leading teams to consistently exceed established goals in dynamic operational environments?
Do you have a demonstrated ability to develop forward looking plans and turn those plans into successful execution?
Do you have a proven ability to effectively manage financial resources?
Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of transportation and logistics professionals. The Director of Customer Operations is expected to support and deliver synchronized solutions for a large, enterprise-wide account located across the country. The Director of Customer Operations will drive purposeful innovation and continuous improvements within the customer network, ultimately delivering the expected results for the customer.
The Director of Customer Operations will have direct reports and report directly to the Vice President of Operations.
MAJOR RESPONSBILITIES:
- Proactively work with customer to target opportunity to improve operational effectiveness.
- Serve as an escalation resource for customer issues.
- Collaborate with and direct sales leadership to target, evaluate and explore growth opportunities.
- Maintain consistent, high level operating metrics and service levels across multiple locations.
- Lead the execution and compliance of safety processes and programs.
- Communicate and take action in essential customer information including but not limited to operational metrics, organizational changes, operational procedures to all locations across a customer portfolio.
- Navigate successfully through dotted lined, matrixed organization with respect to pulling in resources to help remedy customer issues.
- Lead talent management and succession planning efforts across team.
- Develop and execute market growth strategy in key verticals and geographies across the customer portfolios.
QUALIFICATIONS:
- Bachelor’s Degree required
- 10 years of Transportation and/or Supply Chain experience
- 5 years of Management experience
- Understand pricing, contracts, process improvement methodologies
- Good organization skills
- Financial acumen
- Strong communication skills
- Multi location P&L experience
- Ability to understand, interpret, and present analytics and metrics.
- Ability to influence and understand customer needs, gather information, and make a recommendation
- Executive presence and presentation skills
- Full understanding of field operations
- Collaboration skills required, must act as a liaison to multiple internal groups
- Project Management
- Demonstrates exceptional leadership skills
- Embraces and models brand pillars
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Job Category: Executive
Job Family: Operations
Address: 3000 Auburn Dr
Primary Location: US-OH-Beachwood
Employer: Penske Logistics LLC
Req ID: 2501553
