IT Business Analyst

Position: IT Business Analyst

Location: Troy, MI

Reports To: Executive Application Development

Description:

The IT Business Analyst (BA) is designed to act as an intermediary between select OEM clients and our internal IT team in the support and continued enhancement of the Company’s proprietary fleet management software. The BA is tasked with gaining a thorough understanding of business processes and user needs, while applying that knowledge toward analysis and requirement specifications for continued technology solutions. The BA will configure software solutions for our internal and external clients and will consider the business implications of technology deployment to the current business environment. The overall goal is to understand the customers’ objectives, write clear business requirements, and define corresponding success criteria to lay the foundation for a successful deployment.

Summary of Duties:

Successfully facilitate the configuration and deployment of asset management software and other enterprise application solutions. The BA will perform process analysis and will recommend alternatives based on one or more configuration solutions. The BA will determine benefits and potential disadvantages of solutions, allowing customers to make informed decisions.

During the deployment process, the BA will configure the software and work with Developers and Project Management teams to assess how new or modified features impact the overall system. After successful project completion, the BA will manage the customer relationship as a subject matter expert. The BA will also offer guidance and cost estimates when customers submit new requests for software enhancement.

Primary responsibilities:

• Serves as the conduit between the customer (internal and external) and the software development team to deliver configuration changes to business systems
• Conducts needs analysis, documents requirements and revises existing system configuration as necessary.

• Observe and assist clients to document detailed customer processes through specification and enhancement documents
• Perform and/or lead QA and or UAT
• Ensure deployments are completed on time and within the project scope by setting clear guidelines during the configuration process
• Implement the “train the trainer” approach for customer subject matter experts during all stages of deployment.
• Participate in the maintenance and support of deployed software after “go live”

Minimum Requirements:

• Bachelor’s degree in Computer Science, Engineering or Business Administration or related field
• Excellent written and oral communication skills with the ability to articulate ideas to technical and non-technical audiences
• Proven organizational skills with the ability to prioritize and successfully engage in multiple initiatives simultaneously
• Ability to work in a team environment as a liaison between “operations” and “IT” teams
• Keen attention to detail, and the ability to self-motivate and direct
• Superior analytical, evaluative, and problem solving abilities
• Ability to effectively collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into business applications and operational requirements
• Understanding of relational database design, concepts and queries
• Experience with client relationship management strongly preferred
• Travel will be required to client sites, approximately 1 trip per month