What are the responsibilities and job description for the Customer Service Lead position at Pentasia?
Pentasia is seeking a seasoned Customer Service Lead to manage and oversee all customer service aspects of our online casino business.
The ideal candidate will have a proven track record of developing and implementing effective strategies for customer service operations.
You will work closely with the leadership team to stay ahead of industry trends and proactively address emerging customer issues.
Additionally, you will drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.
Responsibilities
- Develop and implement effective strategies for customer service operations.
- Work closely with the leadership team to stay ahead of industry trends and proactively address emerging customer issues.
- Drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.
Requirements
- Bachelor's degree in business, technology, or a related field.
- A minimum of 7 years of experience in online gaming, with deep knowledge of internal controls and New Jersey state regulations.
- Demonstrated expertise in risk management, payment processes, and customer service operations within iGaming.
We Offer
- Competitive Health Care Plan (Medical, Dental, & Vision).
- Retirement Plan (401k).
- Life Insurance (Basic, Voluntary, & AD&D).
- Generous Paid Time Off.
- Free Parking.
