What are the responsibilities and job description for the iGaming Business Manager position at Pentasia?
Pentasia is seeking a highly skilled iGaming Business Manager to lead and oversee all customer service, payments, and risk management aspects of our online casino business.
The ideal candidate will have a proven track record of developing and implementing effective strategies for risk management, payment processes, and customer service operations.
You will work closely with the leadership team to stay ahead of industry trends and proactively address emerging risks, fraud, and suspicious activity.
Additionally, you will drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.
Responsibilities
- Develop and implement effective strategies for risk management, payment processes, and customer service operations.
- Work closely with the leadership team to stay ahead of industry trends and proactively address emerging risks, fraud, and suspicious activity.
- Drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.
Requirements
- Bachelor's degree in business, technology, or a related field.
- A minimum of 7 years of experience in online gaming, with deep knowledge of internal controls and New Jersey state regulations.
- Demonstrated expertise in risk management, payment processes, and customer service operations within iGaming.
What We Offer
- Competitive Health Care Plan (Medical, Dental, & Vision).
- Retirement Plan (401k).
- Life Insurance (Basic, Voluntary, & AD&D).
- Generous Paid Time Off.
- Free Parking.
