What are the responsibilities and job description for the Operations Director position at Pentasia?
Pentasia is seeking a visionary Operations Director to lead and oversee all customer service, payments, and risk management aspects of our online casino business.
As a key member of the leadership team, you will be responsible for developing and implementing best-in-class strategies for risk management, payment processes, and customer service operations.
You will stay ahead of industry trends and proactively address emerging risks, fraud, and suspicious activity.
Additionally, you will drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.
Key Responsibilities
- Develop and implement best-in-class strategies for risk management, payment processes, and customer service operations.
- Stay ahead of industry trends and proactively address emerging risks, fraud, and suspicious activity.
- Drive innovation in operational policies to enhance efficiency, customer satisfaction, and regulatory compliance.
Requirements
- Bachelor's degree in business, technology, or a related field.
- A minimum of 7 years of experience in online gaming, with deep knowledge of internal controls and New Jersey state regulations.
- Demonstrated expertise in risk management, payment processes, and customer service operations within iGaming.
We Offer
- Competitive Health Care Plan (Medical, Dental, & Vision).
- Retirement Plan (401k).
- Life Insurance (Basic, Voluntary, & AD&D).
- Generous Paid Time Off.
- Free Parking.
