What are the responsibilities and job description for the Customer Success Representative position at Pentastar Aviation?
Description :
A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation's Executive Facilities.
Responsibilities for the position are as follows :
Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.
Answering incoming phone calls, to include radio communications with aircraft and support personnel.
Manage detailed requests for fuel orders, parking / hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).
Confirming all requests with customers to ensure information is accurate and processed appropriately.
Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.
Providing visitor security badge and direction to all visitors within the facilities.
Continuous monitoring of security and safety requirements for our customers and employees.
Requirements :
Qualifications for the position are as follows :
High school diploma or equivalent required
Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation
Solid customer service skills
Strong teamworking skills
Requires an outgoing, friendly personality with a positive attitude
Basic computer skills (MS Office)
Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
Must be willing to learn new processes and be open to coaching from other members of the team
Multi-tasking skills a must
Ability to work outdoors in various weather conditions when necessary
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