What are the responsibilities and job description for the Associate Account Manager position at People Architects?
People Architects is proud to recruit for a Associate Account Manager!
Our client, a private equity backed mid-market contract manufacturer, that supplies high-quality custom-machined components to the world’s most advanced industrial technology companies. They are committed to excellence in everything they do and value the dedication, creativity, and expertise of their team. If you are seeking to join a company that is in high growth mode and one that values integrity, teamwork, and excellence, please apply today!
We are seeking a dedicated and personable customer service sales focused candidate to join our team. In this role, you will be the primary point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care. The ideal candidate will excel in problem-solving, communication, and maintaining a positive customer experience.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, text, email, and chat.
- Provide product and service information, addressing questions and concerns effectively.
- Process customer orders accurately and ensure timely follow-up on order status.
- Coordinate with internal departments to address and resolve order issues or delays.
- Handle customer complaints with patience and professionalism, striving for swift resolution.
- Document issues and escalate complex cases to the appropriate team members as necessary.
- Build and maintain strong relationships with customers by understanding their needs and preferences.
- Identify opportunities to provide additional value through product recommendations or service enhancements.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Generate reports to track customer service performance metrics and trends.
- Actively contribute ideas to improve customer service processes and overall satisfaction.
- Stay up-to-date on company products, services, and policies to provide accurate information.
Qualifications (Required and Preferred):
- Bachelor’s degree preferred.
- 1 years of experience in customer service account management, preferably in manufacturing or related industries.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and thrive in a fast-paced environment.
- Positive attitude, empathy, and a customer-first mindset.
- High attention to detail and commitment to accuracy.
- Team player with a proactive and solution-oriented approach.
We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect’s clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.
- no external agencies/3rd parties.
