What are the responsibilities and job description for the Customer Success Manager position at People Data Labs?
People Data Labs (PDL) is the provider of people and company data. We do the heavy lifting of data collection and standardization, so our customers can focus on building and scaling innovative, compliant data solutions. Our CSM team is a key ingredient and plays a central role in helping our customers realize the value of our data products.
We are looking for individuals who can balance extreme ownership with a "one-team, one-dream" mindset. Our customers are trying to solve complex problems and we only help them achieve their goals as a team. Experience with a more technical product or one with a significant API component will give you a leg up.
We're particularly interested in CSM candidates with varied backgrounds and broad skill sets. Onboarding, engaging and renewing customers - Customer Success does it all here, and we're building a team of CSMs that our customers can depend on for just about anything. This role is meant for early-career CSMs, with ideally 1-2 years of experience.
Roles & Responsibilities
- Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
- Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
- Negotiate and close customer contract renewals
- Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
- Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
- Develop trusted advisor relationships with each of your customers, through your knowledge of their goals with data
- Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes
What We're Looking for
- You are excited to be at a startup
- You see yourself as the CEO of your book of business
- You immerse yourself in the customer's world
- You are interested in how people use data to innovate
- You leverage a consultative approach with your customers
- You are an excellent storyteller
- You've directly negotiated and closed renewals
- You've supported a technical product or API product
- You've been a CSM for 1-2 years
Why People Data Labs?
Great People make great teams. It is as simple and elegant as that. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.
If all of that sounds good to you, we can't wait to hear from you and build something amazing together!
Both Founders Fund (Asana, Facebook, Flexport, Lyft, Palantir, SpaceX, Stripe, Twilio, Wish) and Craft Ventures (Affirm, Eventbrite, Facebook, Intercom, Neuralink, Productboard, Quora, Reddit, SpaceX, and many many more), two top-tier engineering-focused VC firms have vested their trust in us delivering on that promise.
Compensation: $100K - $120K OTE
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Salary : $100,000 - $120,000
