What are the responsibilities and job description for the IT Desktop Support Engineer position at People, Data & Solutions?
Compensation : Market Rate Job Summary
An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, and ensuring a smooth and efficient computing environment for employees.
Duties / Responsibilities
- Desktop Support : Provide technical assistance to end-users via phone, email, in-person, or remote desktop tools to diagnose and resolve hardware and software issues including its peripherals devices.
- Hardware Maintenance : Install, configure, and maintain desktop, laptop and 'Thin client' hardware components, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary.
- Software Support : Install, configure, and troubleshoot software applications, operating systems, 'Thin client' software, and security updates. Assist with software licensing and compliance.
- User Account Management : Create, modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication.
- Network Connectivity : Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections.
- Security : Ensure that security protocols and antivirus software are up to date. Educate users on security best practices and assist in virus / malware removal
- Documentation : Maintain accurate records of support requests, resolutions, and hardware / software inventory. Create and update user guides and knowledge base articles.
- Hardware and Software Procurement : Assist in the selection and procurement of IT equipment and software licenses. Manage inventory and asset tracking.
- IT Policies and Compliance : Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws.
Education and Experience
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PDSINC, LLC is an Equal Opportunity Employer.
