What are the responsibilities and job description for the Customer Service Representative position at People First Federal Credit Union?
Job Overview
">This role is designed for individuals who can provide exceptional customer service and support to our members. The Bilingual Call Center Representative will be the primary point of contact for member inquiries, issues, and transactions.
">Key Responsibilities
">- Assist members with information about their membership, shares, loans, and credit union services via phone, digital channels, video, or in person.
- Consistently provide an atmosphere of exceptional member service.
- Actively listen to, troubleshoot, resolve, or escalate member issues to the appropriate department.
- Complete banking transactions and cross-sell products, services, and special promotions.
Requirements
">- High School Education or GED.
- Bilingual (English and Spanish) skills required.
- One year to three years of similar or related experience.
- Good listening, communication, and computer skills.
- Able to make decisions with minimum information.
Benefits
">- Excellent medical, dental, and vision plans.
- Health reimbursement account.
- Flexible Spending and Dependent Care Accounts.
- Group Term Life Insurance.
- Short-Term and Long-Term Disability.
- Paid time off.
- 401k Plan with company match.
