What are the responsibilities and job description for the Customer Service Representative position at People First Federal Credit Union?
At People First Federal Credit Union, we are seeking a highly skilled and customer-focused individual to join our team as a Financial Transaction Specialist. As the face of our organization, you will be responsible for providing exceptional member service by actively listening to their needs and uncovering financial solutions through conversations.
Key Responsibilities:
- Deliver an exceptional member experience by addressing their inquiries and resolving issues in a timely and professional manner.
- Process member financial transactions, including deposits, withdrawals, and loan payments; transfer amounts from member accounts as directed.
- Cross-sell credit union services to meet members' financial goals and objectives.
- Balances cash drawer and daily transactions with minimal errors.
- Perform various tasks, including keyboarding, filing, computer input, and answering phone calls.
Benefits:
- Competitive hourly wage between $19.24 and $20.74.
- Comprehensive medical, dental, and vision plans.
- Health reimbursement account and flexible spending account options.
- Group term life insurance and short-term/long-term disability coverage.
- Paid time off and 401(k) plan with company match.
Requirements:
- Bilingual (English and Spanish) skills required.
- High school diploma or equivalent required.
- Six to twelve months of teller experience preferred.
- Good communication, computer, and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
Salary : $19 - $21
