What are the responsibilities and job description for the Membership Services Agent position at People First Federal Credit Union?
About the Role
">The Bilingual Call Center Representative will be responsible for handling member inquiries, issues, and transactions in a fast-paced and dynamic environment. This individual will need to possess excellent communication and problem-solving skills to provide exceptional customer service and support to our members.
">Main Tasks and Responsibilities
">- Handle member inquiries, issues, and transactions in a professional and timely manner.
- Assist members with processing transactions, troubleshooting, and resolving issues.
- Provide recommendations on credit union products and services that support members' financial goals.
- Maintain current knowledge of all credit union services, policies, and promotions.
Requirements and Qualifications
">- High School Education or GED.
- Bilingual (English and Spanish) skills required.
- One year to three years of similar or related experience.
- Good listening, communication, and computer skills.
Benefits and Compensation
">- Excellent medical, dental, and vision plans.
- Health reimbursement account.
- Flexible Spending and Dependent Care Accounts.
- Group Term Life Insurance.
- Short-Term and Long-Term Disability.
- Paid time off.
- 401k Plan with company match.