What are the responsibilities and job description for the Customer Service Specialist position at People for People?
People for People is looking for a Customer Service Specialist (FT), for our Non-Profit organization located in Yakima, WA. We are looking for a professional, creative, and dynamic person who enjoys working with community residents. Please apply on our website at www.pfp.org.
Summary
: The Customer Services Specialist (CSS) will assist facilities, providers, and clients with transportation requests and services. This role requires strong communication skills, attention to detail, patience, and a good understanding of agency agreements, including those with tribal agencies, substance abuse providers, and other service partners. The CSS will also manage client mileage reimbursements, process post-verification of client appointments, and address inquiries related to reimbursements. This position will also assist with calls from clients for transportation and related services
Requirements
- High school diploma or equivalent (required), two years college, business, communications, or social work or related field preferred.
- Previous experience in customer service, or healthcare coordination, is a plus.
- Experience working with vulnerable populations or individuals with medical needs is an advantage.
- Employment is contingent upon successfully completing and passing a Pre-employment Drug Screen and a Washington State Patrol Background Check and/or National Background Check, Reference Checks and all other required documents
- Occasional evening or weekend work may be required depending on department meetings/trainings/event schedules
- May be required to attend meetings via video conference such as Zoom, Teams or other software
- May be required to travel to attend meetings/seminars in other locations throughout Washington State
Starting Wage: $18.51/Hour plus a comprehensive benefits package
Wage Range: $18.51 - $24.15/Hour plus a comprehensive benefits package
Benefits
- 13 Paid Holidays
- 2 Weeks paid vacation annually
- Paid Sick Leave
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Flexible Savings Arrangement (FSA)
- Employer paid Group Term Life and Accidental Death and Dismemberment (AD&D) Insurance
- Employer paid Long Term Disability Insurance
- Wellness Programs (Gym membership reimbursement, Smoking Cessation assistance, Employee Assistance Programs
- 401(K) Savings Plan with Employer Matching Contribution and Annual Base Contribution
- Roth IRA availability
- Tuition Reimbursement Program
- Up to 80 hours paid Jury Duty Leave
- Paid Bereavement Leave
Job Type: Full-time
Pay: $18.51 - $24.15 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $19 - $24
