Access Navigator I

Access Navigator I

People Incorporated is seeking an Access Navigator I to join our Central Access Contact Center team! This is a full-time hybrid position. This team will be responsible for connecting consumers and community partners with our services. Our goal is to ensure that we are able to engage people and help them navigate how to connect with services at People Incorporated in ways that are integrated and seamless.

Hours: Full-Time, Monday-Friday, business hours 8:30am-5pm

Location: Twin Cities, Minnesota | Hybrid

Hiring Range: $22.00-$23.75 Hourly based on qualifications

Hiring Bonus: $1,000 hiring bonus to external candidates

People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutions.

Main Job Duties:

• Creating a welcoming and supportive first impression for people who are navigating our services
• Responding to inquiries made by telephone, email and/or in-person and guiding them to the most appropriate programs
• Supporting people as they learn how to access, qualify and establish services with People Incorporated
• Obtaining initial demographic, financial, health information and insurance data and creating consumer accounts in appropriate databases, and/or billing systems
• Partnering with key program staff to develop, implement and refine policies, procedures and workflow processes
• Effectively interacting and exhibiting behavior that is consistent with customer service and professional standards
• Must be able to have presence at onsite monthly meetings in Eagan, Minnesota

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential duties include:

• Passing all background and credentialing requirements for facility and position; and
• The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.

Required Qualifications:

• High School diploma / GED
• Two years of customer service experience

OR

• Associate's degree in behavioral science or a related field
• One year of customer service experience

Preferred Qualifications:

• Bachelor's degree in behavioral science or a related field
• Experience providing direct care to individuals with severe and persistent mental illness
• Experience in a call center environment

Benefits:

• Accrue up to 4 weeks of PTO/ESST, plus company-designated holidays and floating holidays
• 403(b) Retirement Savings Plan with a 3% employer-match
• Multiple health and dental insurance plans available
• Four weeks of Paid Time Off, Floating Holiday and other recognized company holidays
• Access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment.

People Incorporated is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

People Incorporated values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.