What are the responsibilities and job description for the Member Service Representative position at People's Alliance Federal Credit Union?
Are you an outgoing people person with a strong work ethic who shares in the credit union philosophy of "people helping people"? Are you ready to start a career with a stable and respected financial institution like ours? If so, please read on!
People's Alliance Federal Credit Union is looking for a new Member Service Representative who will assist our members with all banking needs including but not limited to: answering questions about accounts, opening new accounts/CD’s, online banking assistance, going over loan/account information as well as anything else that may come up in the course of business. Employee will be located in Hauppauge, NY
Responsibilities include:
· Service members in a courteous and efficient manner
· Open new accounts/CD’s
· Assist members with online banking and account questions
· Answer member phone calls with excellent phone etiquette
· Make contact with members regarding loan applications
· Establishes and maintains relationships with members while adhering to high service standards
· Cross-sell credit union products to all members
Position Requirements:
· Banking and/or strong customer service experience is necessary
· Effective interpersonal and problem solving skills
· Ability to work in a high volume customer service environment
· Familiarity in the use of a PC and a working knowledge of MS word and excel
· Outgoing personality and work well with others
· High school graduate or equivalent
· Bi-lingual is required (English/Spanish)
Branch hours: Mon.-Thurs. 8:30-4:00, and Friday 8:30-6:00, Sat. 8:30-2:00.
Full benefits include: medical, paid vacation, tuition reimbursement, 401 (K) and more.
Equal Opportunity Employer
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Language:
- Spanish (Required)
Work Location: In person
Salary : $18 - $20
