You Belong Here

People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.

If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Your Voice Is Heard

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Your Team Makes You Stronger

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What we offer

• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
• 401(k) and Roth plan with a competitive employer match
• Robust Wellness Program
• Employee Recognition Program
• Fun, food, and events

Position Summary

Process loan transactions on mortgage, commercial, and consumer loans. Responsible for the less complex aspects of loan maintenance. Maintain Loan Servicing accounts and provide loan servicing support to all internal and external members.

Essential Responsibilities and Accountabilities

Loan Processes

• Processes a variety of loan transactions, such as payoffs, payment reversals, skip a pay, waive fees and posting of loan payments (Alacriti)
• Contact Event transaction processing
• Back up for the quality control function

Loan Servicing Systems and Functions

• Books and funds all Residential Mortgage, Home Equity Loan, Home Equity Line, and Commercial Loan transactions
• Performs monthly reconciliations on GL accounts and house accounts
• Performs loan maintenance as required and payoff information
• Construction portfolio – handles all processes relating to a mortgage loan in the construction phase
• Processes auto loan lien releases and understands general guidelines for lien perfection
• Maintains various insurance reports to ensure lien holder is perfected and for adequate coverage
• Reviews insurance reports and forced placed insurance
• Responsible for paying out monthly insurance premiums from escrow accounts
• Reviews weekly collateral tracking report
• Processes new charge-off loan requests

Loan Maintenance

• Manages and services end-to-end simple functions of loan servicing
• Performs loan maintenance on all consumer, mortgage, and commercial loans as required
• Maintenance and reconciliation of accounts related to Loan Servicing

Loan Servicing Support

• Provides assistance to branch personnel with all aspects of lending, including policy, procedure, proper documentation, and technical support
• Offers support to the Loan Servicing team by learning other aspects of servicing
• Responsible for the upkeep of processes and procedures within Loan Servicing

Key Behavioral Competencies

Team Player

Individuals effective at this competency identify with the larger organizational team and their role within it. They are willing and readily share resources, respond positively to requests from other parts of the organization, and support organizational goals. They have empathy for others’ roles and responsibilities and support all members of the organization.

Dependability / Reliability

Individuals effective at this competency understand the importance of consistently meeting commitments and quality of work. They are able to be trusted to be on-time, prepared, and will make decisions that are aligned with the organization’s purpose, values and goals. They communicate when they cannot meet commitments and make plans to cover any commitments they are missing.

Active Listening

Individuals who are effective with this competency will be fully present and give undivided attention when someone is speaking. They will give cues both verbally and non-verbally indicating they are engaged in what someone is saying. When the speaker is finished speaking, they paraphrase to confirm understanding of what was being communicated.

Integrity

Individuals who are effective at this competency place ethics and honesty at the forefront of everything they do. They take responsibility for their actions and accept responsibility when they make an error. They create an environment where ethics, values, and honesty are recognized and rewarded.

Member Orientation

Individuals effective at this competency are able to view the organizational policies, procedures, and processes through the eyes of the members. They actively seek out and understand the market trends and anticipate what our members would want.

Knowledge and Skills

• High School diploma or equivalent
• 6 months to 2 years of experience in lending practices and procedures
• Good oral and written communication skills
• Strong mathematical and organizational skills
• Working knowledge of Word and Excel
• Ability to perform multiple tasks concurrently meeting required deadlines

ADA Requirements

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and regularly lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in emergency situation.
• Must be able to operate routine office equipment.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day.
• Must be able to work additional hours whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions