Mobility Manager

Position Summary

The Mobility Manager leads the planning, implementation, and oversight of innovative transportation programs to enhance mobility for clients, including older adults, individuals with disabilities, and low-income populations. This role focuses on coordinating mobility options, building community partnerships, and enhancing client satisfaction. The Mobility Manager serves as a liaison between the organization, stakeholders, and clients, ensuring transportation solutions meet diverse community needs while adhering to regulatory standards.

​​Role and Responsibilities​

Community and Stakeholder Engagement

• Establish and maintain partnerships with community organizations, local governments, and transportation providers to promote collaboration.
• Act as a liaison to address gaps in transportation services and improve community mobility options​
• Provide outreach and education to clients, agencies, and stakeholders on available transportation resources and how to access them.
• Serve as a public advocate for mobility management, presenting the benefits of improved transportation coordination to community leaders and stakeholders​
• Collaborate with community partners, stakeholders, and transportation providers to expand service offerings.
• Partner with MDOT on mobility management improvements and program oversight

Program Oversight and Development

• Answer requests for services beyond PEX scope, assess client needs and identify travel options
• Establish a call line to provide real-time information and travel planning support​
• Design and manage mobility programs to enhance transportation services for clients.
• Identify and implement innovative transportation solutions to improve accessibility and efficiency.
• Develop strategies to address transportation barriers for underserved populations.
• Spearhead initiatives to integrate emerging transportation technologies into mobility programs.
• Stay informed on industry trends and regulatory changes, incorporating best practices
• Identify funding opportunities and prepare grant applications to support mobility initiatives.

Training/Education

• Provide education to employees on alternative transportation options for out-of-scope inquiries
• Develop informational programs and materials on regional transportation options including learning guides on how to obtain a ride/use a transit system

Reporting

• Monitor and analyze program performance metrics, including service reliability, client satisfaction, and resource utilization.
• Prepare and present comprehensive reports to stakeholders, highlighting program outcomes and areas for improvement​
• Maintain accurate records of client interactions, service usage, and mobility program data.
• Ensure all mobility programs adhere to ADA requirements, Federal Transit Administration (FTA) regulations, and other relevant standards​

Note: This is not all inclusive. The possibility of additional business driven assignments does exist

​​Qualifications and Education Requirements​

Education: High school diploma or equivalent required, a bachelor’s degree in bachelor’s degree in urban planning, Transportation Management, Public Administration, or a related field

Experience: Minimum of 2 years of experience in transportation or related field

Certifications:

Other: Proficiency in transportation planning tools, data analysis software, and ITS technologies

​​Preferred Skills​

Innovative thinking and adaptability to meet evolving community needs

Knowledge of local, state, and federal transportation policies and funding programs.

Organization and detailed orientated skills

Proven ability to build partnerships and maintain relationships.

Excellent communication and interpersonal skills.

Ability to work independently as well as collaboratively within a team environment.

​​Additional Notes​

Will be responsible for creation of all Job Descriptions, annual PDCA planning and employee evaluations for Direct Reports

Job Type: Full-time

Pay: $23.00 per hour

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $23