What are the responsibilities and job description for the Underwriting Supervisor position at People's Trust Insurance?
As an Underwriting Supervisor, you will help lead, train, and coach our team of skilled underwriters while overseeing daily underwriting operations, conducting quality review audits, and monitoring production. A successful candidate will possess a get-it-done attitude, with strong leadership and critical thinking skills, effective written and verbal communications, and have a deep understanding of the ever-changing Florida property insurance market.
Essential Duties and Responsibilities:
Leading
- Effectively communicate with underwriters and agents regarding a variety of questions pertaining to new business submissions, reinstatements, inspections, policyholder communications, billing information, cancellations, endorsement requests, and required documents.
- Supervises the underwriting function to ensure timely processing and proper risk selection.
- Provide advanced underwriting expertise with policy review analysis or procedure questions.
- Work independently and manage changing priorities effectively.
- Proactively resolve issues with strong skills in problem-solving and resourcefulness.
- Function in a team environment and when needed, share responsibility for incoming calls and chats.
- May handle special projects and perform other duties and responsibilities as assigned.
Training
- Identify training needs and assist in designing training programs for the department.
- Compile training material and present information in-person and virtually to team members.
- Assist with creating, maintaining, and updating SOPs and templates.
- Participate in hiring, training, crucial conversations, and providing input for and participating in performance evaluations of team members.
Auditing
- Recommend and consult on overall process improvements to the leadership team as necessary.
- Perform weekly assigned number of audits.
- Monitor and report processing and performance standards of the team on phone calls and chats.
- Provide input on underwriting team performance and recommend opportunities for advancement or, when necessary, employment corrective actions.
Qualifications and Skills:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Minimum 5 years of underwriting, management, agency sales, and/or related insurance experience in the Property & Casualty insurance industry.
- A Bachelor's or Associate's Degree (or equivalent experience) is preferred.
- Must possess a 4-40 Customer Service Representative, 2-20 General Lines, or 20-44 Resident Personal Lines License. Professional certifications and designations are beneficial.
- Possesses in-depth knowledge of underwriting practices and is confident in their underwriting judgement and ability to assess risk.
- A proven track record of leading, training, and/or developing a team.
- Focuses on achieving goals and gaining efficiencies, driven to be a high performer.
- Feels a strong desire to see others succeed, contributes to a positive work environment, effectively establishes rapport, and develops productive work relationships.
- Ability to present information and respond to questions in a group setting or one-on-one.
- Excellent communication, interpersonal, and organizational skills.
- Strong communication skills both verbally and in writing. Ability to interact on a professional level with agents and policyholders.
- Exhibits critical thinking and analytical skills with high attention to detail.
- Resourceful and skilled in working independently to carry out assignments to completion.
- Maintains the integrity of the company and provides exceptional, best-in-class customer service.
- Proficiency with Microsoft Office programs and online search skills required.
- Availability to work extended/additional hours during storm season, if necessary
- While not a requirement, being bilingual is a highly preferred skill for the position.
** This is an onsite role in Deerfield Beach, so candidates must be local or open to relocating to sunny South Florida!
