What are the responsibilities and job description for the Manager Product Development B2B Portal position at People Science?
Job Summary:
Reporting to the VP of Technical Product Management and Product Development, the Manager, B2B Portal will define, develop, evolve, and deliver a new ETE Business Portal for Altice’s B2B Products and Services portfolio. The Manager is responsible for driving the development and ongoing life-cycle support for Altice’s B2B Services Portal. The coding and UI work will come from partner organizations that will be deployed to support the Portal Development.
Responsibilities:
- Develop and refine the B2B Services Portal, its concept, initial services and relevant roadmap, aligning it with the company's overall strategic goals.
- Define the product vision, goals, and KPIs for the Portal to guide product development efforts.
- Define the cross-product experience needed within the Portal and drive the End User Product Experience across and between the Portal Dashboard and any associated 3rd party partner/vendor portals
- Drive a matrix organization, that partners with business-oriented product partners, as well as cross functional technical resources, including technical product managers, engineers, designers, and other relevant roles.
- Oversee the end-to-end product development process, from idea generation to launch, ensuring products are delivered on time and within budget.
- Work closely with cross-functional teams, including sales, marketing, and customer support, to gather input and ensure product-market fit.
- Prioritize features, enhancements, and bug fixes based on market demand and customer feedback.
- Manage the full portal lifecycle, including MVP launch, maintenance, and roadm0a creation and execution.
- Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements.
- Ensure that product development activities align with revenue and profitability targets.
- Effectively communicate the Portal product strategies, updates, and performance metrics to executive leadership, stakeholders, and the broader organization.
- Conduct trials based on customer requirements and develop Portal capabilities in collaboration with the entire technology organization.
- Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation.
- Define and drive opportunities to enhance the customer experience, including evolution of Portals and the use of automation or AI/ML in the delivery and support of their products.
Qualifications:
- Bachelor’s degree; MS or MBA preferred
- Five to seven years’ experience successfully managing high profile cross-functional products for major Telecommunication company, or like industry including MSPs
- Minimum five years’ experience in a product development and/or product operations role
- Knowledge of B2B Products and Services and relevant codependency’s
- Experience with Portal design and development is desired
- Strong experience with engineering and technical architecture for B2B solutions
- Proven experience with technical product management and product development
- P&L knowledge with a strong track record of growth and accomplishments/achievements
- Proven ability to collaborate across organizations
- Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers
- Robust understanding of customer behavior and experience using different channels to engage
Salary : $133,000 - $219,000
