What are the responsibilities and job description for the Desktop Systems Specialist position at People Technology And Processes Llc?
Position Title: Desktop Systems Specialist
Location: Fort Eisenhower, GA
Clearance Level required: Secret
Responsibilities (including but not limited to):
- Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program.
- Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the AITP service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.
- Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; assist with Information Assurance Vulnerability Alert (IAVA) remediation.
- Install, configure, troubleshoot, relocate, and repair desktops, personal digital assistant devices, and printers.
- Identify network problems, as they relate to end user devices, impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
- Troubleshoot WiFi and GFE provided broadband devices and VPN connectivity.
- Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel.
- Submit daily systems reports and contact next level of support to escalate unresolved problems.
- Answer NEC service desk calls and utilized automated incident tracking systems to record work orders.
- Provide technical customer support.
- Configure, diagnose, reimage, reload, utilize troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows 10 OS and all associated peripheral devices.
- Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2016 applications with a good understanding of Outlook and related components.
- Configure, diagnose, reload, utilize troubleshoot and repair all NECs products.
- Configure, diagnose, reload, utilize troubleshoot and repair all Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems applications.
- Utilize AD tools to manage and create objects in MS Server 2012 or later. Utilize remote tools to connect to remote desktops. Applications include SCCM.
- Assist users during briefings and events with all collaborative tools such as Defense Collaboration Services (DCS), Jabber, Portals, Microsoft Teams and alert systems.
- Education: Bachelors degree in computer science, information systems, or a related field.
- Certifications: CompTIA Security , Microsoft Certified: Azure Administrator, Red Hat Certified System Administrator (RHCSA), or equivalent.
- Experience: Hands-on experience in system administration, troubleshooting, and security in a DoD or government setting.
- Obtained required DoDM 8140.03 CE/Baseline Certifications prior to task order start.
- Limited-Privileged Access.
